Each oxidizer manufactured by the Air Preheater Company is built to the highest standards for quality and reliability. However, when a part needs to be replaced or the equipment needs to be serviced, no one can provide faster or more reliable service than the Thermal Systems Parts and Service Department. Why come to the Air Preheater Company for replacement parts and service for your oxidizer? Quality Components The first key to the Air Preheater Company’s parts & service strategy for oxidizers is to ensure that the specifications on a replacement part meet or exceed the specifications on the original. Whether the new part is a replacement-in-kind, or an upgrade, each component is specifically selected by experienced engineers for suitability with the oxidizer. Don’t get into a position where a replacement part "should" fit or "might" work—our expertise is your final assurance that the new component will install and function as well as the original OEM part. Free 24/7 Modem Diagnostic Service The second key is that our commitment to your process does not end at the start-up of the oxidizer. One might be surprised how often an oxidizer will fault because a well-meaning maintenance man erroneously closes a manual valve on the natural gas line or turns off a required electrical circuit. These scenarios are easy to rectify, but with the pressure of getting a system on-line, they can occasionally be a challenge to diagnose. Each oxidizer panel is fitted with modem-communication capability. This allows our specialists can access your oxidizer programmable logic controller (PLC) via a telephone modem (only with your authorization). Most past customers find this capability an invaluable asset because our knowledgeable staff can monitor your system to ensure that it is operating in its highest level of efficiency and effectiveness. Perhaps the most appreciated advantage of this is that a modem-based intervention by our technical support personnel can often diagnose and rectify simple problems without the cost or delay of a service visit. Expert On-Site Service Finally, whether it is a routine inspection or a complete system rebuild, our experienced service staff is committed to not only complete the required work, but to do so in the quickest and least obtrusive manner. By selecting an Air Preheater Company specialist, you can be sure that the job is done correctly, on time, and within your budget.